Lexicon Quality Management
A Commitment to ensure Customer Satisfaction through Quality and Continuous Improvement.
Lexicon is distinguished by our commitment to scalable standard processes in all aspects of our technology equipment repair operation. Daily operations are based on a Quality Management System (QMS) built on documented processes and work instructions designed to deliver quality outcomes. Our quality system incorporates a “non-conformance/corrective action” methodology to ensure continuous improvement. Our Quality Policy is simple, but underscores our determination to produce consistent, excellent results for our customers:
Lexicon Quality Policy
We will meet our commitment to satisfy customers by providing defect-free repair and maintenance services and products on time. We will measure our results and improve continuously.
In January 2011, Lexicon management determined to make our commitment to continuous improvement even stronger by seeking an ISO 9001:2008 Certification for our Quality Management system. Our team is in the final stages of implementation and our certification audits are scheduled for November, 2011 and January, 2012.
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Lexicon is the expert in IT maintenance and repair management and execution. or call (800) 678-1744 to learn how we can save your team time and money.
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