We're Expanding Conyers Repair Facility

Filed under: Uncategorized, Barcode Scanner Repair, intermec, zebra, Barcode Printer Repair, symbol, NCR, Hewlett-Packard, repair facility, Announcements

We haven't blogged in a while -- we promise to do better -- but we've been really busy to start 2010.  Over the next few weeks we promise you'll hear about several major new initiatives all designed to make Lexicon's unique brand of IT hardware repair & maintenance -- driven by our web-based service management system, RepairEngine®, more accessible and more capable to deliver even more services to more enterprise technology users than ever.  So watch this space for major announcements in the next couple of weeks regarding RepairEngine® and LexiconTech.com . . .

In the meantime we'll share this:  in February we began the physical expansion of our Conyers, GA service center.  Two primary catalysts for the expansion:  1) repair volume -- we had simply outgrown our space and had to have more depot floor capacity, office/admin/business development space, and our warehouse was way too small; 2) we wanted to implement a newly-designed repair strategy (on high volume lines of technology equipment we repair on a depot-basis) to improve scale economies, repair throughput, lower our per unit repair costs, and improve our already high quality.  To make that a reality we needed the physical room to utilize new processes our team has designed to incorporate multiple strategies for automated bulk or "power-repair" actions in the "pre-", "in-", and "post-" repair phases.  It's really exciting stuff and we believe our customers are going to love what Lexicon can provide in terms of repair & maintenance quality and value (and volume) in 2010.

We'll post some pictures over the next few weeks so you can see some of the Lexicon innovations in process and get a look at our expanded facility.  The great news for our customers is that we continue to make the critical capital investments in the physical assets (our expansion, etc.) and the digital, information-based assets (RepairEngine® and LexiconTech.com which you'll hear some exciting new stuff about soon) to ensure that you get the most from your IT hardware investment -- whether we're talking mobile barcode handhelds from Symbol Motorola or Intermec, printers from Zebra or O'Neil -- or POS systems and scanners from NCR, printers from Hewlett-Packard or Printronix, etc., etc. 

Nobody is going to make Technology Equipment Repair & Maintenance, or managing same, easier or better than Lexicon -- and we're going to keep proving it in 2010.