"Our printer is down!" - What You Need to Know about Onsite IT Equipment Time & Materials Repair Service

Filed under: Announcements

We saw this article about appliance repair in the New York Times earlier this month entitled, "That Repair Bill is Huge, but There Are Reasons" (the complete article is linked here). The author, Alina Tugend, did a nice job of explaining for homeowners what the cost drivers are that underlie major appliance repair: washers, dryers, refrigerators, and the like. After reading the article, we remarked how similar the business of "at the customer site" repair of IT printers and...

Consider Quality Remanufactured Equipment

Filed under: intermec, zebra, symbol, used barcode equipment, enterprise mobility equipment, refurbished, remanufactured, Announcements

Our IT Team was searching CDW's site one day last week for some office computing products and noticed the retail availability of "remanufactured" HP and Brother printers.  Do a Google search for "remanufactured" and check out HP's Renew Program (linked here) which pretty succinctly points out the benefits of purchasing and using quality used and refurbished information technology equipment -- I'll summarize in my own words:  "looks and works like new, carries a warranty, and the big one:  saves you...

Major Updates for LexiconTech.com & RepairEngine® Go Live

Filed under: enterprise mobility equipment, barcode, Announcements

If you're a Lexicon customer or a regular visitor to our website you've no doubt noticed the new look and feel at LexiconTech.com.  We've spent the last six months or so working on the new design and content to make our public site and RepairEngine® THE "go to" resources for enterprises that are looking for the best way to manage, maintain, and repair ALL their information technology equipment. These latest updates are crafted to support our strategy of building beyond our beginnings in enterprise...

Images from Lexicon's Recent Expansion

Filed under: repair facility, used barcode equipment, Announcements

We blogged a couple of weeks ago about our expansion -- we basically increased our space by about 50% to accomodate our increased volume on repair and refurbishment of barcode and point-of-sale scanners and systems (Symbol, Motorola, Intermec, NCR, etc.) and printers (Zebra, Epson, etc.) and other information technology hardware. We added repair space, specifically what we're now referring to as our "Power-Prep" pre-repair area that we're excited about because it really supports our...

Earth Day #40 - What we do to help . . .

Filed under: recycle, repair facility, technology equipment repair, Announcements

I woke up to hear that today is Earth Day, in fact the 40th anniversary of the first Earth Day in 1970 - wow! It's a sure sign of creeping old age when you can remember the first Earth Day (like I can) - ouch! Anyway it got us thinking about the ways that we try to be good stewards of resources and the environment in our day-to-day business practices at Lexicon.

We do some simple, but we think meaningful and important things: we've got recycling collection bins for plastics and bottles at...

We're Expanding Conyers Repair Facility

Filed under: Uncategorized, Barcode Scanner Repair, intermec, zebra, Barcode Printer Repair, symbol, NCR, Hewlett-Packard, repair facility, Announcements

We haven't blogged in a while -- we promise to do better -- but we've been really busy to start 2010.  Over the next few weeks we promise you'll hear about several major new initiatives all designed to make Lexicon's unique brand of IT hardware repair & maintenance -- driven by our web-based service management system, RepairEngine®, more accessible and more capable to deliver even more services to more enterprise technology users than ever.  So watch this space for major announcements in the next...

UPS Talks Next Gen Driver Handheld Device

Filed under: symbol, HHP, enterprise mobility equipment, Announcements

Earlier this week, we caught a story in the Atlanta Journal-Constitution about UPS's plan to test and deploy the next generation handheld device that their drivers use to manage the flow of packages in pickup and delivery operations.  According to this story, this will make the 5th generation of their "DIAD" (Delivery Information Acquisition Device) handheld terminal -- this one apparently from Honeywell (the conglomerate which acquired HandHeld Products aka HHP), though previous versions have been...

Behind the Scenes Magic: RepairEngine®'s 'Live Data' Exchanger

Filed under: Barcode Scanner Repair, intermec, Barcode Printer Repair, symbol, enterprise mobility equipment, Announcements

Some of Lexicon's customers have been asking us HOW RepairEngine® seems to know so much, and so quickly about all of the activities and transactions related to the repair and maintenance of their Symbol Motorola MC9060s or Intermec CK terminals, or any of the hundreds of other enterprise mobility devices and scanners and barcode printers we service.   From repair history to warranty status, from repair process status to shipment tracking, and from invoices to payments received -- RepairEngine® always...

The Barcode Turns 57 (And Is Still Going Strong)

Filed under: barcode, enterprise mobility equipment, HHP, intermec, symbol, zebra, Announcements

Fifty-seven years ago, on October 7, 1952, the US Patent Office issued a patent to two American inventors (Norman Joseph Woodland and Bernard Silver) for a bulls-eye shaped barcode (yes, even though their symbol was "round" - we now refer to it as the first "bar" code) and a scanning apparatus designed to interpret the bulls-eye pattern. Silver and Woodland started as grad students at the Drexel Institute of Technology (now Drexel University), to work on a problem that was brought to...

RepairEngine® -- Perfect App for SaaS Architecture

Filed under: intermec, zebra, symbol, HHP, barcode equipment, enterprise mobility equipment, Announcements

We saw an interesting Channelweb article yesterday focused on the growing adoption by mid-size companies of Software-as-a-Service (SaaS) applications to meet certain specific business needs and reduce their software licensing costs.  Applications like email, CRM, business intelligence, patch management, anti-virus, and spyware may readily lend themselves to the cloud computing environment because of their non-core nature and the necessity that these apps typically have to connect beyond the corporate IT...