We're Expanding Conyers Repair Facility

Filed under: Uncategorized, Barcode Scanner Repair, intermec, zebra, Barcode Printer Repair, symbol, NCR, Hewlett-Packard, repair facility, Announcements

We haven't blogged in a while -- we promise to do better -- but we've been really busy to start 2010.  Over the next few weeks we promise you'll hear about several major new initiatives all designed to make Lexicon's unique brand of IT hardware repair & maintenance -- driven by our web-based service management system, RepairEngine®, more accessible and more capable to deliver even more services to more enterprise technology users than ever.  So watch this space for major announcements in the next...

Behind the Scenes Magic: RepairEngine®'s 'Live Data' Exchanger

Filed under: Barcode Scanner Repair, intermec, Barcode Printer Repair, symbol, enterprise mobility equipment, Announcements

Some of Lexicon's customers have been asking us HOW RepairEngine® seems to know so much, and so quickly about all of the activities and transactions related to the repair and maintenance of their Symbol Motorola MC9060s or Intermec CK terminals, or any of the hundreds of other enterprise mobility devices and scanners and barcode printers we service.   From repair history to warranty status, from repair process status to shipment tracking, and from invoices to payments received -- RepairEngine® always...

Summer's End - Can't Wait for Fall, College Football, and More Good RepairEngine® Stuff!

Filed under: Barcode Printer Repair, Barcode Scanner Repair, football, intermec, repair engine, symbol, zebra, Announcements

All right -- the last day of August. Everyone knows what that means - just a few more days until: "Toe Meets Leather!" (credit to the late, great Al Ciraldo). Yeah -- bring it on! Spirits are soaring, the juices are starting to surge and of course, everybody is still undefeated so all things are possible, especially in the minds of younger fans. We've got them of all ages at Lexicon and like most places our loyalties (as represented by Lexicon team members) are spread far and wide. ...

Lexicon Apprenticeship Program

Filed under: Barcode Printer Repair, Barcode Scanner Business, Barcode Scanner Repair, community, used barcode equipment, Announcements

For the past several years, Lexicon has been working with the Rockdale County Public School System in the Student Apprenticeship Program based in the Rockdale Career Academy. Basically, we've hired students from the local high schools to work at Lexicon and learn the basics of electronics repair, as well as what it is like to be an actual employee at a real company. It's been kind of cool to have a few younger employees! At one point we even had a good chunk of the Rockdale County High School...

SCRUM Development Works for RepairEngine®

Filed under: Barcode Scanner Repair, Barcode Printer Repair, General Business, Announcements

The PR Department at Lexicon (aka the "suits") issued a new Press Release yesterday about the process we employ to create and roll-out new RepairEngine® features.   They left out a lot of the good stuff about how SCRUM really works however, especially, the theory of who is central and who is peripheral to the development effort, i.e., who is the "pig" and who is the "chicken" in this version of the famous "ham and egg breakfast" (with apologies and thanks to Frank Bowers, the great philosopher/account...

Business Failures Provide Fuel for Recovery

Filed under: Barcode Scanner Repair, Barcode Scanner Business, intermec, zebra, Barcode Printer Repair, General Business, symbol, used barcode equipment, bailout, Announcements

With the economic news seeming to grow ever more dire by the day (we read about the "latest" bailout of Citigroup only this morning), it's only human of us to long for something positive on the financial front.  But the bad news just seems to keep coming for banks and financial companies, mortgage lenders and residential builders, and now with a recession looming and consumers cutting back on purchases, retailers of all stripes have really been stung.  Circuit City's bankruptcy filing is only one of the...

Now Use 'RepairEngine®' to Manage Barcode & Enterprise Mobile Assets

Filed under: Barcode Scanner Repair, intermec, Barcode Printer Repair, symbol, repair engine, Announcements

Alright, this is a big day at Lexicon because we're now "live" with the release of the latest version of RepairEngine®, our online Service Management System. You can read more details in the press release.

The big news in this release is the addition of Asset Management for barcode and enterprise mobility equipment. Symbol scanners & pdts, Zebra printers, Intermec data collectors or printers -- you name it -- if it's enterprise mobility gear (and probably even if it's not -- more on that idea in the...

Zebra Printer, Intermec Printer Service Strategy Part 2: When Return-to-Depot Makes Sense

Filed under: intermec, zebra, Barcode Printer Repair, Announcements

Last week we posted about when it can make really good sense to rely on an onsite maintenance contract to support Zebra barcode printers or similar Intermec, Datamax or Sato models.  Our recommendation, perhaps surprisingly to some, tilted heavily (sorry) in favor of making the support strategy call based on the weight of the label printer.

Fortunately, for the sake of economy (which means there is an opportunity for you to save your organization some maintenance budget money here) the reverse is also...

Hardware Repair Strategy Thoughts for Zebra Printer Service, Intermec Printer Service - Part 1

Filed under: Uncategorized, intermec, zebra, Barcode Printer Repair, Announcements

"This has gotta be an easy call.  I can either call a technician to come on-site to repair my Zebra 170xiIII (or my Intermec 3400, or whatever) or I'll bubble-wrap it in a double-walled corrugated box and ship it to a repair depot . . ."  Piece-of-cake.

Maybe.  We frequently get asked by clients who use our barcode scanners and portable data terminals repair center to support their (Symbol scanner or Intermec scanner and printer devices, typically) about whether we can also repair their barcode label...