Our IT Team was searching CDW’s site one day last week for some office computing products and noticed the retail availability of “remanufactured” HP and Brother printers.  Do a Google search for “remanufactured” and check out HP’s Renew Program (linked here) which pretty succinctly points out the benefits of purchasing and using quality used and [...]

We haven’t blogged in a while — we promise to do better — but we’ve been really busy to start 2010.  Over the next few weeks we promise you’ll hear about several major new initiatives all designed to make Lexicon’s unique brand of IT hardware repair & maintenance – driven by our web-based service management system, RepairEngine®, more accessible [...]

Some of Lexicon’s customers have been asking us HOW RepairEngine® seems to know so much, and so quickly about all of the activities and transactions related to the repair and maintenance of their Symbol Motorola MC9060s or Intermec CK terminals, or any of the hundreds of other enterprise mobility devices and scanners and barcode printers we service.   From [...]

Fifty-seven years ago, on October 7, 1952, the US Patent Office issued a patent to two American inventors (Norman Joseph Woodland and Bernard Silver) for a bulls-eye shaped barcode (yes, even though their symbol was “round” – we now refer to it as the first “bar” code) and a scanning apparatus designed to interpret the [...]

We saw an interesting Channelweb article yesterday focused on the growing adoption by mid-size companies of Software-as-a-Service (SaaS) applications to meet certain specific business needs and reduce their software licensing costs.  Applications like email, CRM, business intelligence, patch management, anti-virus, and spyware may readily lend themselves to the cloud computing environment because of their non-core [...]

All right — the last day of August.  Everyone knows what that means  -  just a few more days until:  “Toe Meets Leather!” (credit to the late, great Al Ciraldo).  Yeah — bring it on!  Spirits are soaring, the juices are starting to surge and of course, everybody is still undefeated so all things are [...]

RepairEngine®, the revolutionary Repair Management System that delivers a “better repair experience” for barcode and enterprise mobility equipment users, is celebrating its 6th birthday this July. RepairEngine’s® development team has been working to continuously enhance the system over the years by incorporating innovative features such as Dashboard and the “Grid” System seamlessly into RepairEngine®. [...]

The most recent enhancements to RepairEngine® have been built around a super-fast, and easy-to-use technology that the RepairEngine® development team refers to simply as the “grid”.   We think of it as sort of a core interface, designed for RE users and administrators, to allow for accessing and filtering data about barcode and enterprise mobility equipment repair status [...]

Yesterday our development team completed the screencast for RepairEngine’s® new Dashboard feature, which is currently being beta-tested by about 170 users.  We’re planning to make ALL of the new enhancements (which include new and better automated email notifications, powerful Repair Authorization Status tracking and management improvements, redesigned and enhanced Rapid Estimate Approval features, as well as the [...]

There was a great article in yesterday’s New York Times business section about business model innovation in the delivery of health care services.  The author, Janet Rae-Dupree, did a solid job of pointing out how tired, inefficient business models employed by most physicians and general hospitals actually limit improvements in “care-quality” for patients and keep costs [...]

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