Consider Quality Remanufactured Equipment

Filed under: intermec, zebra, symbol, used barcode equipment, enterprise mobility equipment, refurbished, remanufactured, Announcements

Our IT Team was searching CDW's site one day last week for some office computing products and noticed the retail availability of "remanufactured" HP and Brother printers.  Do a Google search for "remanufactured" and check out HP's Renew Program (linked here) which pretty succinctly points out the benefits of purchasing and using quality used and refurbished information technology equipment -- I'll summarize in my own words:  "looks and works like new, carries a warranty, and the big one:  saves you...

We're Expanding Conyers Repair Facility

Filed under: Uncategorized, Barcode Scanner Repair, intermec, zebra, Barcode Printer Repair, symbol, NCR, Hewlett-Packard, repair facility, Announcements

We haven't blogged in a while -- we promise to do better -- but we've been really busy to start 2010.  Over the next few weeks we promise you'll hear about several major new initiatives all designed to make Lexicon's unique brand of IT hardware repair & maintenance -- driven by our web-based service management system, RepairEngine®, more accessible and more capable to deliver even more services to more enterprise technology users than ever.  So watch this space for major announcements in the next...

UPS Talks Next Gen Driver Handheld Device

Filed under: symbol, HHP, enterprise mobility equipment, Announcements

Earlier this week, we caught a story in the Atlanta Journal-Constitution about UPS's plan to test and deploy the next generation handheld device that their drivers use to manage the flow of packages in pickup and delivery operations.  According to this story, this will make the 5th generation of their "DIAD" (Delivery Information Acquisition Device) handheld terminal -- this one apparently from Honeywell (the conglomerate which acquired HandHeld Products aka HHP), though previous versions have been...

Behind the Scenes Magic: RepairEngine®'s 'Live Data' Exchanger

Filed under: Barcode Scanner Repair, intermec, Barcode Printer Repair, symbol, enterprise mobility equipment, Announcements

Some of Lexicon's customers have been asking us HOW RepairEngine® seems to know so much, and so quickly about all of the activities and transactions related to the repair and maintenance of their Symbol Motorola MC9060s or Intermec CK terminals, or any of the hundreds of other enterprise mobility devices and scanners and barcode printers we service.   From repair history to warranty status, from repair process status to shipment tracking, and from invoices to payments received -- RepairEngine® always...

The Barcode Turns 57 (And Is Still Going Strong)

Filed under: barcode, enterprise mobility equipment, HHP, intermec, symbol, zebra, Announcements

Fifty-seven years ago, on October 7, 1952, the US Patent Office issued a patent to two American inventors (Norman Joseph Woodland and Bernard Silver) for a bulls-eye shaped barcode (yes, even though their symbol was "round" - we now refer to it as the first "bar" code) and a scanning apparatus designed to interpret the bulls-eye pattern. Silver and Woodland started as grad students at the Drexel Institute of Technology (now Drexel University), to work on a problem that was brought to...

RepairEngine® -- Perfect App for SaaS Architecture

Filed under: intermec, zebra, symbol, HHP, barcode equipment, enterprise mobility equipment, Announcements

We saw an interesting Channelweb article yesterday focused on the growing adoption by mid-size companies of Software-as-a-Service (SaaS) applications to meet certain specific business needs and reduce their software licensing costs.  Applications like email, CRM, business intelligence, patch management, anti-virus, and spyware may readily lend themselves to the cloud computing environment because of their non-core nature and the necessity that these apps typically have to connect beyond the corporate IT...

Summer's End - Can't Wait for Fall, College Football, and More Good RepairEngine® Stuff!

Filed under: Barcode Printer Repair, Barcode Scanner Repair, football, intermec, repair engine, symbol, zebra, Announcements

All right -- the last day of August. Everyone knows what that means - just a few more days until: "Toe Meets Leather!" (credit to the late, great Al Ciraldo). Yeah -- bring it on! Spirits are soaring, the juices are starting to surge and of course, everybody is still undefeated so all things are possible, especially in the minds of younger fans. We've got them of all ages at Lexicon and like most places our loyalties (as represented by Lexicon team members) are spread far and wide. ...

RepairEngine® Celebrates Its 6th Birthday!

Filed under: barcode equipment, enterprise mobility equipment, intermec, repair engine, symbol, zebra, Announcements

RepairEngine®, the revolutionary Repair Management System that delivers a "better repair experience" for barcode and enterprise mobility equipment users, is celebrating its 6th birthday this July. RepairEngine's® development team has been working to continuously enhance the system over the years by incorporating innovative features such as Dashboard and the "Grid" System seamlessly into RepairEngine®. We want to make RepairEngine® THE tool to use when managing the...

RepairEngine® ‘Grid’ Technology Powerful for Management, Analysis

Filed under: Barcode Scanner Repair, intermec, symbol, repair engine, barcode equipment maintenance, Announcements

The most recent enhancements to RepairEngine® have been built around a super-fast, and easy-to-use technology that the RepairEngine® development team refers to simply as the "grid".   We think of it as sort of a core interface, designed for RE users and administrators, to allow for accessing and filtering data about barcode and enterprise mobility equipment repair status or history.   What it really helps you do easily, is turn what can be a mountain of data about all the Symbol or Intermec equipment...

Check Out the New RepairEngine® 'Dashboard' Screencast

Filed under: Announcements, intermec, repair engine, symbol, zebra

Yesterday our development team completed the screencast for RepairEngine's® new Dashboard feature, which is currently being beta-tested by about 170 users. We're planning to make ALL of the new enhancements (which include new and better automated email notifications, powerful Repair Authorization Status tracking and management improvements, redesigned and enhanced Rapid Estimate Approval features, as well as the Dashboard) live for all users this weekend.

Let us know what you think --...