Lexicon Sponsors our Local Boys & Girls Club to Help Make Fundraiser a Success - Staying Connected to Support Youth in our Community

Filed under: community, Uncategorized, Announcements

These days everybody gets so wrapped up in day-to-day events, we often forget to think about the organizations in our community that need our help – be it our time, talent, or treasure. The importance of community involvement is growing each year as the needs for education funding, housing, feeding the hungry, and supporting young people grow more urgent as the economy remains sluggish.

For a number of years, Lexicon has supported the A.R Barksdale Boys & Girls Club, a part of the Boys &...

Lexicon Supports Local Public Schools - "Mini-Grants" Help Fund Teaching Excellence

Filed under: Uncategorized, Announcements

Everyone knows that funding for education is under pressure in our nation, especially so during the last couple of economically weak years. To try to do our part to support teachers and students in our local community, since 2003 Lexicon has helped to support and fund a “teaching grant” program from the Rockdale Foundation for Excellence in Education, designed to enrich the classroom experience for students in our local Rockdale County Public School system.

The Foundation is a non-profit,...

ISO 9001 Quality Update: Documented Processes, Procedures and Quality System "Put to the Test"

Filed under: Uncategorized, Announcements

While school kids begin summer vacation and families flock to beaches and other destinations, Lexicon will be conducting “Summer School Classes on Quality” for its employees. The goal is to “pass the final exam” and gain ISO 9001 compliance in 2011. ISO 9001 is the internationally recognized standard for the quality management of businesses. It helps businesses to establish quality objectives, produce a documented quality policy and to communicate this policy throughout the organization.

 Back in...

New Addition to Lexicon's Business Development Team

Filed under: Uncategorized, Announcements

My name is Julie Clark, the newest team member of the Business Development Team at Lexicon Technologies: I am the company's new Marketing Communications Manager. Before my arrival, Lexicon didn't have a dedicated internal marketing staff - instead everybody did a little bit of what they could do, when they had time to do it. Sometimes this wasn't very often because everybody is so busy taking care of day to day things. My job will be to manage corporate communications and keep the information flow open...

We're Expanding Conyers Repair Facility

Filed under: Uncategorized, Barcode Scanner Repair, intermec, zebra, Barcode Printer Repair, symbol, NCR, Hewlett-Packard, repair facility, Announcements

We haven't blogged in a while -- we promise to do better -- but we've been really busy to start 2010.  Over the next few weeks we promise you'll hear about several major new initiatives all designed to make Lexicon's unique brand of IT hardware repair & maintenance -- driven by our web-based service management system, RepairEngine®, more accessible and more capable to deliver even more services to more enterprise technology users than ever.  So watch this space for major announcements in the next...

eNom Domain Name Server Post Mortem on Jan 11 Accessibility Problem

Filed under: Uncategorized, Announcements

eNom (the large domain name registrar) posted a few Twitter messages this afternoon that addressed the failure of their domain name server (DNS) system earlier today (and which apparently resulted in many web users being unable to access the millions of eNom-registered domain names).  You can read their twitter tweets here.   They indicate that they problem resulted from a DDOS (distributed denial of service) attack. 

Unfortunately, we got caught up in the problem as well, and RepairEngine(r) was down...

eNom update: RepairEngine(r) Back Online - DNS Redundacy Added

Filed under: Uncategorized, Announcements

1:01 PM EST -- Looks like our tech team has RepairEngine(r) accessible once again. Don't have all the details yet, but I'm told that we've added redundant DNS capability that should prevent a repeat of this morning's problems.

We apologize for the inconvenience that this may have caused. The good news is that our development/tech teams have taken the opportunity to build more durability and robustness into the web "infrastructure" that supports RepairEngine(r).

eNom DNS Server Problems Impacting RepairEngine(r) Access

Filed under: Uncategorized, Announcements

12:40PM EST -- Unfortunately, we've gotten word in the last ninety minutes or so that access to RepairEngine(r) has been blocked as a result of problems being experienced by the large domain name registrar eNom. We apologize for the inconvenience this is causing our customers and expect and hope that the problems will be corrected soon.

In the meantime, please feel free to contact Lexicon by phone at 800.678.1744 for any information or immediate assistance that you may need.

New 'Dashboard' Goes Live for RepairEngine® Beta Group

Filed under: Uncategorized, repair engine, barcode equipment maintenance, Announcements

The RepairEngine "spring-fling" of new feature rollouts rolls on later today with our new splash page "Dashboard", which we guarantee that you'll like and find useful.  There is an 'Alerts' mini-grid that identifies any and all items that may need your immediate attention, as well as three other sections to help you monitor your overall Repair Mangement status, recent trends, and user/location activity at a glance.  RepairEngine's dashboard mini-grids are linked directly for fast access to the full and...

Hardware Repair Strategy Thoughts for Zebra Printer Service, Intermec Printer Service - Part 1

Filed under: Uncategorized, intermec, zebra, Barcode Printer Repair, Announcements

"This has gotta be an easy call.  I can either call a technician to come on-site to repair my Zebra 170xiIII (or my Intermec 3400, or whatever) or I'll bubble-wrap it in a double-walled corrugated box and ship it to a repair depot . . ."  Piece-of-cake.

Maybe.  We frequently get asked by clients who use our barcode scanners and portable data terminals repair center to support their (Symbol scanner or Intermec scanner and printer devices, typically) about whether we can also repair their barcode label...