We haven’t blogged in a while — we promise to do better — but we’ve been really busy to start 2010.  Over the next few weeks we promise you’ll hear about several major new initiatives all designed to make Lexicon’s unique brand of IT hardware repair & maintenance – driven by our web-based service management system, RepairEngine®, more accessible [...]

eNom (the large domain name registrar) posted a few Twitter messages this afternoon that addressed the failure of their domain name server (DNS) system earlier today (and which apparently resulted in many web users being unable to access the millions of eNom-registered domain names).  You can read their twitter tweets here.   They indicate that they problem [...]

1:01 PM EST — Looks like our tech team has RepairEngine(r) accessible once again. Don’t have all the details yet, but I’m told that we’ve added redundant DNS capability that should prevent a repeat of this morning’s problems.
We apologize for the inconvenience that this may have caused. The good news is that our development/tech teams [...]

12:40PM EST — Unfortunately, we’ve gotten word in the last ninety minutes or so that access to RepairEngine(r) has been blocked as a result of problems being experienced by the large domain name registrar eNom. We apologize for the inconvenience this is causing our customers and expect and hope that the problems will be corrected [...]

The RepairEngine “spring-fling” of new feature rollouts rolls on later today with our new splash page “Dashboard”, which we guarantee that you’ll like and find useful.  There is an ‘Alerts’ mini-grid that identifies any and all items that may need your immediate attention, as well as three other sections to help you monitor your overall Repair Mangement status, recent [...]

“This has gotta be an easy call.  I can either call a technician to come on-site to repair my Zebra 170xiIII (or my Intermec 3400, or whatever) or I’ll bubble-wrap it in a double-walled corrugated box and ship it to a repair depot . . .”  Piece-of-cake.
Maybe.  We frequently get asked by clients who use [...]