Lexicon and Vixia Create Winning Maintenance Solution

Worldwide Leader in Document Management Consolidates North American Specialty IT Repair to Improve Maintenance Program & Profits

THE CHALLENGE

An innovative Solution Provider saw an opportunity to streamline and unify maintenance and repair management and execution for critical enterprise mobility assets for a client, one of the world’s leading document management companies.  The challenge was complicated because the company has grown rapidly for the last decade both organically and through multiple acquisitions.  However, managing and controlling maintenance across North America at the corporate level offered big potential payoffs:  first, by gaining scale to reduce maintenance costs, and second, in improved visibility and information on asset performance and utilization.

THE SOLUTION

The solution provider, Vixia North America, realized that Lexicon’s portfolio of capabilities – multi-vendor repair expertise in the enterprise mobility space, including portable barcode scanners and printers – and RepairEngine®, our online Service Management System, matched his client’s needs.

Lexicon and Vixia worked together to understand the client’s operational footprint in the US and Canada and engaged with client staff to identify mission critical enterprise mobility hardware, which became the initial technology focus of this maintenance management and execution engagement.  Lexicon’s repair analysts utilized RepairEngine® to ensure asset and repair management transaction visibility to relevant North American client operations centers, regional managers, and corporate staff.  The client now benefits from a unified repair management, reporting, and analytics platform to consistently provide information to improve decision making.

Technology performance visibility improved and administrative costs were reduced when more than half a dozen regional vendors were eliminated.  Combining the maintenance of critical technology assets under a single contract with Lexicon provided scale to result in hard dollar savings for the client.