• LexiconTech.com
• Maintenance & Repair
• Lexicon-Certified™ Quality & Reliability

Lexicon-Certified™ Quality & Reliability

Our primary objective is to ensure that high quality and high reliability are built into every Lexicon-Certified™ repair experience.

Lexicon is distinguished by our commitment to scalable standard processes in all aspects of our barcode and data capture equipment repair operation. We believe that our corporate focus on operational consistency leads to consistently reliable repair results for our customers. Our desire to achieve and maintain high rates of customer satisfaction leads us to continuously seek innovation in logistics, customer equipment handling, repair techniques and processes, service levels, and automated customer communications to improve the scale and performance of our repair and maintenance operations.

Logistics and Systems

Our custom, in-house Service Center Management System and RepairEngine®, our Service Management Portal System are integrated and optimized to quickly and efficiently manage the flow of customer-owned equipment in and out of our Service Center. Innovations in systems and workflow processes are continuously made to limit repair "wait times" and contribute to consistently excellent repair turnaround times, despite high repair volumes.

Repair

Dedicated, specialized Repair Teams, flexible repair cells, technical team cross-training, and most important, documented standard repair processes that incorporate proprietary Lexicon techniques and electronics repair best practices yield superior results. Systems to measure rates of 30 and 60 day repair failures and to identify repeat failure patterns for corrective action are monitored and managed by Lexicon technical management team members. Proprietary, "multi-cycle" repair strategies are employed to ensure higher quality and more consistently reliable repair results, but which simultaneously allow us to achieve turnaround times that are superior to competing repair depots.