A Commitment to ensure Customer Satisfaction through Quality.

Lexicon is distinguished by our commitment to scalable standard processes in all aspects of our technology equipment repair operation. We have developed and employ a Quality Management System (QMS) built on documented processes that delivers quality work product and ensures continuous improvement. Our Quality Policy is simple, but underscores our determination to produce consistent, excellent results for our customers:

We have established Quality Objectives in every relevant company function in order to support our Quality Policy. Those objectives, for example in Repair, Supply Chain, and Logistics Services, are measured and reviewed on a monthly basis as a feedback loop for process and quality improvement. Our desire to achieve and maintain high rates of customer satisfaction leads us to continuously seek innovation in logistics, customer equipment handling, repair techniques and processes, service levels, and automated customer communications to improve the scale, performance, and Quality of our repair and maintenance operations.

Efficient Logistics & Systems - Great Turn Times

Our proprietary, in-house Service Center Management Systems and RepairEngine®, our online Repair Management System that delivers a better repair experience for enterprise technology customers, are integrated and optimized to quickly and efficiently manage the flow of customer-owned equipment in and out of our Service Center. Innovations in systems and workflow processes are continuously made to limit repair "wait times" and contribute to consistently excellent repair turnaround times, despite high repair volumes.

How Lexicon Delivers Barcode & Enterprise Mobility, Printers & Point-of-Sale Equipment Repair Quality

Dedicated, specialized repair teams, flexible repair cells, technical team cross-training, and most important, documented standard repair processes that incorporate proprietary Lexicon techniques and electronics repair best practices yield superior results. Systems to measure rates of 30 and 60 day repair failures and the use of root-cause failure analysis to identify repeat failure patterns for corrective action, are monitored and managed by Lexicon technical management team members. Proprietary, "multi-cycle" repair strategies are employed to ensure higher quality and more consistently reliable repair results, but which simultaneously allow us to achieve turnaround times that are superior.