• LexiconTech.com
• Maintenance & Repair
• Service Programs

Service Programs for Maintenance & Repair

Below are summaries of our most popular programs for repair and maintenance service.

• Maintenance Contract / Agreements

  A Maintenance Agreement provides repair service for periods of one, two, or three years and covers all parts and labor used to repair the units covered by the contract. Our standard agreement covers service that is necessary as a result of normal wear and tear, but we also offer "bumper to bumper" contracts that provide coverage for almost any damage. Maintenance Agreement premiums are due annually in advance. All equipment must be in good working condition prior to being placed on a Lexicon Maintenance Agreement. Shipping costs to Lexicon are the customers’ responsibility. Lexicon will pay to ship the equipment back to the customer via UPS-Ground or equivalent method. Any other shipping method will be the responsibility of the customer. Normal turnaround time is 1 to 2 days excluding transit time. All units covered under our maintenance agreement come with free follow up telephone support. Portable Data Terminals under contract will have application software reloaded at no additional charge.

  Read our maintenance agreement for full details and exclusions. Click here for our Equipment Schedule.

• Flat Rate Repair

  Units are repaired for published Flat Rate prices (on rare occasions a device will be too severely damaged to qualify for Flat Rate repair; in that instance, a time and materials repair quote will be generated and submitted for customer approval). A rapid, yet comprehensive evaluation of each unit occurs on the day of receipt by specially trained Senior Lexicon Technicians or Repair Team Leaders in order to confirm eligibility for Flat Rate repair. A purchase order number may be provided online at the time you request a repair authorization to ensure fastest repair service. Alternatively, we will notify you automatically by 2:00PM on the day we receive your equipment using Lexicon’s RepairEngine® Service Management Portal system, that an online estimate is ready for approval. Turnaround times are usually 2 to 3 days from the repair approval date.

• Time & Materials Repair (T&M)

  Specially trained Lexicon senior technicians evaluate your units on the day of receipt at our Service Center and we notify you automatically (on the same day) via our RepairEngine® Service Management Portal system that an online estimate is available for approval. Normal turnaround time is 2 to 4 days from approval date.

• Spare Pool Program

  A pool of spare units (provided either by you or us) is maintained by Lexicon in conjunction with a Maintenance Agreement. We dispatch replacement units upon request direct to the end customer location. Spare pool size and program cost depend on the number of units under maintenance, number of locations, model of unit, user environment, and other factors. For more information please call us to discuss your specific requirements.