Lexicon Announces New RepairEngine® Features

Filed under: Press Releases

CONYERS, GA – April 29, 2008 – Lexicon Technologies, Inc., the leading channel-focused provider of multi-vendor barcode equipment maintenance services, Lexicon-Certified™ legacy barcode equipment, and RepairEngine®, the revolutionary Service Management Portal system that provides a better repair experience, is pleased to announce the release of the May '08 update of RepairEngine®. The update will be available for use on the morning of Wednesday April 30, 2008.

An entirely new Custom Routing module has been added that is intuitive to use and extremely flexible.  Custom Routing now allows Lexicon Partners who have deployed RepairEngine® to direct or "route" customer equipment to multiple repair centers, including to OEM service centers for warranty or maintenance service.  Custom Routing rules may be managed by Lexicon Partner Administrators and provide repair return routing by equipment manufacturer, model/serial number, user, or user organization.  New ‘Customer Administrator’ and ‘Customer Company Profiles’ features make it easier for larger or geographically dispersed user organizations that rely on barcode/mobile devices, to easily gain and maintain complete control of repair management across the enterprise.  Return Authorization Generation has been streamlined and starting now, RepairEngine® users will notice ease-of-use enhancements when they navigate the service management portal.  “Mouse-over” technology has been replaced by a friendlier selectable menu system that doesn’t ever “disappear” at the wrong moment.

Solution Providers or Lexicon Partners who want to learn more about RepairEngine® or these new features should contact Scott Robinson for more information.  Barcode Equipment Users who want to access the benefits of RepairEngine®  may contact their Solution Provider support team to find out if they are a Lexicon Partner who has deployed RepairEngine®.  Alternatively, equipment users may contact Lexicon directly to immediately begin to enjoy the benefits of quality and timely repair and maintenance services, and a better repair experience driven by RepairEngine®.  We'll make sure we understand your needs, and then we'll connect you with a Lexicon Partner Network company who will provide your organization with the level of support that you're looking for.