Major RepairEngine® Feature Pack Release Announced

Filed under: Press Releases

Conyers, GA -- September 21, 2009 -- Lexicon Technologies, Inc., the leading provider of multi-vendor barcode and enterprise mobility equipment maintenance and repair services, Lexicon-Certified™ legacy barcode equipment, and RepairEngine®, the revolutionary Service Management System that delivers a "better repair experience", has released a new RepairEngine® feature pack designed to enhance the user experience and productivity delivered by the leading online Service Management System for Enterprise Mobility Equipment users.

This feature pack includes:

* A new Repair Authorization (RA) Generation transaction that is easier and faster to use and navigate.  The RA process has been organized into clear, connected, but discrete components to make creating and completing online Repair Authorizations simpler and faster.

* A new clickable, color-coded Navigation Bar improves user visibility inside the "RA GEN" or "RA APPROVE" processes and makes it straightfoward for users to navigate to make changes if necessary -- and to easily go back to where they were, saving time.

* Users can set and save special "preferences" for all aspects of Return Shipping as "default values", enhancing productivity.  However, preferences can be changed on the fly if need be -- and be saved as new default values, all from RA Generation.

* A new "no or illegible serial number" capture field to complement RepairEngine®'s existing extensive serial number validation/lookup function has been added.

* RA Approval has been redesigned for power, capability and user productivity.  Select any unit(s) for repair approval/decline and optionally edit return shipping method or address in one simple transaction.

* Specify an optional insurance value for return shipping by unit.

* A new "disposal" option is supported for devices that are not economical to repair (saves return shipping costs).

* All major credit cards are now supported online by RepairEngine® for Lexicon customers to further streamline the repair process for credit card users.

* RepairEngine®'s powerful Grid Technology is used throughout the newly released functions to optimize system performance and ensure a consistent user experience.

For more information about RepairEngine® contact Darla Mann at dmann@lexicontech.com.