Lexicon Enhances RepairEngine® To Improve IT Repair Management for Enterprises

Filed under: Press Releases

Conyers, GA -- April 26, 2010 -- Lexicon Technologies, Inc., a leading provider of Information Technology device repair and maintenance services, including barcode and enterprise mobility, printers, scanners, and point-of-sale devices; Lexicon-Certified™ refurbished equipment; and RepairEngine®, the revolutionary online Service Management System, is pleased to announce the latest major release of RepairEngine®.  The fourth major release in the seven year life of RepairEngine® provides features designed to make repair and maintenance access and management easier and more effective for Enterprise customers.

"Enterprise customers have told us they want an efficient way to initiate and manage important repair and maintenance activities, one that provides for visibility and control of critical IT assets and associated repair events, across the enterprise.  And since large organizations almost always rely on multiple service providers to support their critical technology - they want a system that can manage multiple service relationships - which is what RepairEngine® delivers in this release", said Travis Collins, CEO and co-founder of Lexicon.  "We believe that by accessing and managing IT equipment service on RepairEngine®, Enterprise customers will improve their technology and maintenance ROI through improved service level performance and failure analytics, reduced or eliminated future downtime, and operational efficiency gains from managing repair and maintenance contracts, onsite calls, return authorizations, and more in one place."

Key enhancements included in the latest RepairEngine® release include:

     - Manage onsite service calls and return-to-factory or depot repair authorizations
     - Supports multiple repair provider relationships for both service access and analytics
     - Automatically links device to correct maintenance provider based on contract or serial number
     - Provides benchmarking and analytics on equipment and repair provider performance
     - Gain visibility of critical IT equipment performance and availability across the enterprise
     - Drill down to root cause of IT device failures
     - Full-Service Repair & Maintenance Management from Lexicon with RepairEngine®

To learn more about RepairEngine®, please visit www.LexiconTech.com/repairengine. 

For more information contact Travis Collins at tcollins@lexicontech.com.