Gearing Up Fast to Deliver Client Savings Now

Lexicon Teams With Global Services Providers to Save Clients Big Bucks

THE CHALLENGE

The world’s leading provider of IT services was challenged to fully support mission critical technology dispersed across more than 4,000 locations for one of the world’s largest broadline retailers.  Key hurdles included:  support a large multi-vendor technology environment, manage a short ramp-up timeline to kick off the maintenance project, and deliver on a mandate to save money for the client company.

THE SOLUTION

To provide a single source maintenance services solution involved a teaming of “best of breed” service vendors across a range of information technology categories encompassing hundreds of products.  Lexicon Technologies was quickly identified and selected as a “go to” partner for several key retail technologies including:  point-of-sale barcode scanning, micro-kiosks, portable data terminals, portable label printers, and payment terminals.

Working as a partner with other technology service companies, Lexicon was able to scale our repair processes quickly to meet the schedule objectives and huge volume demands of the engagement.  Our engineering team made significant contributions to improve the customer experience with particular devices, and Lexicon’s supply chain experts worked to reduce parts costs without sacrificing quality.  These innovations supported Lexicon’s repair production teams and resulted in consistent, quality equipment repair outcomes – delivered at a lower cost for Lexicon’s partners and ultimately, the retail client.