RepairEngine®

Lexicon makes Information Technology (IT) equipment repair & maintenance easy. RepairEngine® is Lexicon’s revolutionary online Service Management System for all the IT repair and maintenance needs of the enterprise, and provides the powerful access, management, and analytical tools and reporting that enterprises need to improve the IT repair and maintenance experience. RepairEngine® can manage repair & maintenance services for barcode and other data capture equipment, portable terminals and scanners, printers and printing systems, point-of-sale devices, peripherals, servers and more — for free!

Depot and Onsite Services for hundreds of the most popular hardware devices deployed in the distribution, manufacturing, retail, healthcare, transportation & logistics, and government sectors may be quickly and easily accessed, directed, managed, and monitored online with RepairEngine® to make repair and maintenance more efficient and less costly for your enterprise.

RepairEngine® is the single online system for managing all your repair and maintenance returns or repair authorizations (RMAs, MRAs, RAs), onsite service calls, and maintenance contracts. Track depot repair or onsite call status online, and thanks to RepairEngine®’s 'LiveData' Exchange technology, in near real-time.

The RepairEngine® way...

No more sending a fax or waiting on hold with multiple service vendors to initiate the repair process or to chase down a repair ticket status or tracking number. RepairEngine® puts all the critical information related to your repair "work-in-process" online, accessible on your schedule 24/7: generate a repair authorization, place an onsite call, get an email alert, track a shipment, renew a maintenance contract, analyze failure patterns or repair "turn-times" when you want – for a single location or across your enterprise.

And as a focused provider of repair and maintenance services since 1998, Lexicon and RepairEngine® support and manage service for products manufactured by all leading information technology vendors, delivering quality, value, and timely service to Fortune 1000 corporations and major institutional customers throughout the U.S.