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Your Guide for Specialty IT Maintenance & Repair Management

RepairSherpa™ builds on Lexicon’s expert industry knowledge and leading edge systems to provide a unified, efficient and economical solution for IT Maintenance & Repair Execution and Management.

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Empowered Decisions

RepairSherpa™ analyzes and reports on your IT maintenance and repair experiences to allow an enterprise team to make data driven decisions resulting in improved service, increased productivity and reduced costs.

Optimization Analysis

Your RepairSherpa™ team digs deep to find, analyze, and mitigate failure patterns by location, device type, etc. We identify negative trends and devise strategies to cost-effectively optimize repair times - and reduce and minimize downtime.

Measurable Results

RepairSherpa™ will deliver results for your Enterprise. Expect increased productivity, reduced equipment downtime, accurate performance information, complete repair cycle awareness, and reduced total cost of technology ownership.

Reduced Costs

RepairSherpa™ can drive savings of 20% to 40% by consolidating, adjusting, and optimizing your IT repair and maintenance program.

Powerful Platform

Utilize Lexicon’s revolutionary online Service Management System - RepairEngine® - to manage all your IT repair and maintenance needs, featuring powerful access, management, reporting and analytical tools essential for the enterprise.

Experienced Team

Your RepairSherpa™ Team - repair analysts, engineers, repair technicians, and customer support staff - are expert at improving the IT repair experience and saving money for our clients.

IT Repair Cycle

Your RepairSherpa™ team first works to understand the mission and goals of your organization; then we profile the repair and maintenance cycle for all specialty IT equipment to tailor strategies that optimally and economically meet the needs of your enterprise. We deliver performance improvements and savings.

Asset Management

Knowing what you have and where you have it is a necessity for a complete IT maintenance and repair management program. Your RepairSherpa™ team guides you to gain visibility of and better control over critical or widely-dispersed specialty IT assets.

Expert Knowledge

Lexicon is the thought leader in IT Maintenance & Repair -- since 1998 we’ve supported thousands of users and created systems and processes to make maintenance delivery more efficient and more economical.