Original Equipment Manufacturers: Success Stories

Lexicon's repair execution and best-in-class systems make out-sourced, OEM-branded repair service an attractive strategic option.

As a dedicated Specialty IT hardware repair provider, Original Equipment Manufacturers (OEMs) engage Lexicon on an out-sourced basis to reduce operating costs and ensure their customers receive top quality, OEM-branded repair and maintenance services.  OEM executives and managers are freed to redeploy attention and resources to higher-return business activities.

Lexicon makes it viable to outsource repair activities on all or selected OEM product families as resource planning and allocation strategies dictate.  Our scalable, process-based repair techniques and quality management and measurement programs ensure OEM customer satisfaction; our repair management systems make partnering and integration fast and easy.

Lexicon can optionally deploy an OEM-branded version of RepairEngine® - our proprietary online Service Management System, which delivers real-time access, full-cycle repair management, and powerful analytical tools in an easy-to-use framework - for access by OEM customers.

Below are success stories that show how Lexicon has provided Original Equipment Manufacturers with out-sourced repair execution programs to help them improve profits and achieve key corporate strategic goals.