Frequently Asked Questions
As a 24-hour accessible platform, RepairEngine® is designed to manage technology repairs, equipment orders and contracts for enterprises, school systems, solution providers, and original equipment manufacturers. It offers customizable features, beneficial to each unique use case and need. All in all, it’s built for everyone.
In addition to providing the simplest way to facilitate hardware repair, RepairEngine can can also help you with asset and contract management. To get a better idea of the full range of functionality, visit our RepairEngine® page.
Nothing! RepairEngine® is a free service that comes standard with all Lexicon service agreements.
RepairEngine® is a cloud-based repair management platform. It allows you to initiate a repair, track the health of your deployment through detailed analytics, and easily respond to any open repair notifications that require your attention.
Repair & Warranty
No problem! RepairEngine®’s intelligent routing engine determines if your devices are still covered under manufacturer warranty, and will route your repair request to the appropriate destination.
Repairs can be initiated through our desktop platform. Click on “Create an account” and start a repair immediately! We’ve engineered the process to be as straightforward and user-friendly as possible, but feel free to reach out to a Lexicon representative at (888) 240-0903 if you need further assistance.
Yes. RepairEngine® makes it easy for IT staff to manage multiple device types and maintenance contracts. All the valuable features of RepairEngine®—including data dashboards, asset tracking and quick repair submission—are available, regardless of manufacturer or contract.
No. RepairEngine®’s API can be used to integrate RepairEngine data into your current management platform. We built our platform using RESTful services and OAuth authorization — ensuring maximum compatibility and interoperability with your current architecture. More information about our API is available upon request.
Solution Provider accounts allow pricing and mark-up modifications on a model by model basis. Speak with a Lexicon representative at (888) 240-0903 to learn more.
Absolutely. RepairEngine® has been built to allow service providers to extend these benefits to their customers. Plus, we’ll customize any RepairEngine portal with your logo!