FREQUENTLY ASKED QUESTIONS

Lexicon Tech’s Frequently Asked Questions answer the inquiries we see most often via email and chat. If you have a question not addressed here, contact us! We’d love to hear from you. Email us at info@lexicontech.com or call us at 800-678-1744. We’ll get back to you within one business day (but really, probably within the hour.)

REPAIR

We can repair almost any type of desktop, industrial, or mobile printer. We bulk purchase parts for popular or end-of-life models and store them in our 75,000 sf warehouse to avoid repair delays. Click here to see if we repair your model or contact us.

Barcode scanners are in our DNA. Repairing them is what Lexicon was founded on. We repair a vast array of makes and models including Zebra, Symbol-Motorola, Intermec, Datalogic, and Honeywell-LXE. We offer full repairs and refurb options for laser scanner, linear imagers, and array imagers. Our certified techs handle everything from screen replacement to component-level repairs that extend the life of your device. Click here to see if we repair your model or contact us.

*Looking for a high-powered, low-priced rugged mobile computer? Check out the features on the Lexicon LE45 handheld scanner.

We repair handheld, vehicle mounted, and wearable mobile computers for Zebra, Symbol-Motorola, Intermec, Datalogic, Honeywell-LXE, and more. Our certified techs handle everything from screen replacement to component-level repairs that extend the life of your device. Click here to see if we repair your model or contact us.

*Looking for a high-powered, low-priced rugged mobile computer? Check out the features on the Lexicon LE45 handheld scanner.

We repair handheld, vehicle mounted, and wearable mobile computers for Zebra, Symbol-Motorola, Intermec, Datalogic, Honeywell-LXE, and more. Our certified techs handle everything from screen replacement to component-level repairs that extend the life of your device. Click here to see if we repair your model or contact us.

*Looking for a high-powered, low-priced rugged mobile computer? Check out the features on the Lexicon LE45 handheld scanner. 

Yes! Our technicians are A+ certified to work on an array of devices. As an example, we work on all makes and models of student device repair for K-12 districts including repairs for any type of Chromebook or Apple/Microsoft student device as well as laptops. We repair portable terminals, direct thermal and thermal transfer printers. If it’s electronic with volume, we can help. 

Lexicon supports devices from all manufacturers and can obtain repair parts for any model. Our multi-manufacturer support includes Acer, Apple, Epson, Panasonic, Lexmark, NCR, Dell, Zebra, Motorola, Intermec, Datalogic, HP, Honeywell, Datamax, Sato, and more. You can check here to see if we cover your model. If you don’t see your model listed, contact us at info@lexicontech.com or 800-678-1744.

Common device repairs include screen repairs, broken displays and touch screens, keypads and keyboards, wifi radio modules, scan engines, interface connectors, and main logic boards down to the component level. Click here to see if we repair your model or contact us for a quote.

Lexicon repairs and returns devices in days–-not weeks. Standard maintenance contracts are a 5-day turn time. Flat rate repairs are 10-day turn time. We also offer programs with 1-day turn time and  “hot swap” spare pool options. 

We bulk purchase parts at the start of our maintenance contracts to prevent delays in repairs and eliminate the risk of parts being unavailable. Parts are stored on site in our 75,000 SF warehouse. Contact us at info@lexicontech.com and we can help direct you to the contract type best suited for your needs.

Yes, we warranty all repair work and refurb equipment purchases. Our repaired technology is warranted against failure of materials or workmanship for 60 days, and is eligible for extended coverage under a Lexicon maintenance agreement.

 

All Lexicon-Certified™ refurbished equipment comes with a warranty against failure of materials or workmanship for ninety (90) days, and is eligible for extended coverage under a Lexicon maintenance agreement.

Lexicon flat-rate repair services offer cost savings when compared to standard manufacturer coverage. However, our custom maintenance plans are where real savings can occur. Customers save an average of 20-30% with the added benefit of industry-leading turn times.

Our comprehensive maintenance plan covers everything except crushed (run over) and water damage.  All other failures are covered.

Plans include:

  • Cloud-based incident tracking
  • Multi-manufacturers & models
  • End-of-life support
  • Failure reports
  • RepairEngine® access and analytics

REFURB

Lexicon-Certified™ is our guarantee to you that the refurbished equipment you purchase is as close to “new” as possible. All Lexicon-Certified™ refurbished equipment you purchase comes with a warranty against failure of materials or workmanship for ninety (90) days, and is eligible for extended coverage under a Lexicon maintenance agreement.

RepairEngine®

RepairEngine® is Lexicon’s proprietary cloud-based repair management platform that allows you to initiate repairs and track repair/device status. Our analytics give you insight into which devices are failing, when, why, and how often. 

 

RepairEngine is connected to the tracking systems of all major parcel carriers, allowing you to track the package with a simple click from the dashboard. We’ll also send you tracking details in an automated email.


Additional FAQs on RepairEngine may be found here.

GENERAL

We’re located just Southeast of Atlanta in Conyers, GA. 

700 Sigman Rd. Suite 110
Conyers, GA 30013

We serve a wide range of industries including warehousing, manufacturing, retail, healthcare, and education.

Lexicon is ISO 9001:2015 and follows MSD JEDEC STD-033C. We are also ESD (Electrostatic Discharge) certified to further extend the life of your devices. 

*ISO 27001 certification will be available by the end of 2022.

Lexicon partners with OEMs, VARs, and Solution Providers. Visit our Partner Page or contact us for more information.