• Technology management features for your organization

A bird’s eye view of your repair status

RepairEngine’s streamlined dashboard is a simple-to-navigate array of your most essential hardware data. Track open orders, start new repairs, and review order history — all within seconds. Additionally, our convenient notification system makes it easy to identify and respond to any actions that require your attention.

Track repair every step of the way

RepairEngine is connected to the tracking systems of all major parcel carriers. If a device is in transit, RepairEngine helps you track the package with a simple click from the dashboard. We’ll also send you the necessary tracking details in an automated email.

Smart shipping sends your hardware where it needs to be

To the right service provider

Our intelligent routing system is synchronized with other service providers, meaning that starting a repair — whether with the manufacturer or with Lexicon, uses the same simple process within RepairEngine.

To multiple locations throughout your organization

With RepairEngine, you can connect shipping accounts, specifiy multiple "ship-to" destinations for repaired products, and choose the shipping method you need, allowing total flexibility over the shipping process.

Keep an eye on your assets in the field

With our asset management system, RepairEngine simplifies the task of monitoring the status and location of your deployed hardware. Just input a few pieces of information — model, serial number, and location, and you can easily keep track of the location and condition of hardware assets across your entire organization.

Easily manage multiple contracts

Never let a maintenance contract’s expiration sneak up on you again. RepairEngine’s enterprise contract management feature alerts you to impending contract expirations.

Uncover common failure patterns that are costing you money

Access easy-to-read reports about your hardware, including repairs by model, repairs by month, and average turn times, providing you key insights into the health and status of your hardware deployments.

Multiple accounts — multiple permissions

RepairEngine isn’t tied to a single user. Organizations can create a number of different accounts for various users, each with specialized permissions. If you’d like one user to start repairs while reserving payment privileges for another user, RepairEngine makes it a breeze.