Delivering on a multinational brand’s reputation for high standards
The company providing technology repair for Diebold customer equipment delivered inconsistent quality, resulting in additional product failures after repair. In addition, repair and maintenance pricing was based on a high minimum per device despite the level of maintenance required.
When considering these challenges, Diebold leadership re-evaluated repair and maintenance services for customer technology. In order to uphold the high quality of service standards, Diebold needed a technology repair company that was cost-effective, offered high-quality repairs, and fast turn times.Download the Case Study