Saving a retail chain’s customer experience

Trader Joe’s

One of Trader Joe’s core values was part of this sticky situation. Allowing customers to try products often caused spills which damaged POS equipment. To make matters worse, their former POS maintenance provider often returned hardware late and unrepaired with obviously shoddy workmanship — increasing costs and jeopardizing the customer experience.

Trader Joe’s goal was to deliver the same customer experience with free samples and low costs while also minimizing downtime and maintaining a clean store appearance.

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