Scaled at 50,000 square feet and growing, RepairFactory combines the power of industry-certified processes, the capabilities of state-of-the-art equipment and expertise of highly-trained technicians. Component-level repair is certainly part of the magic, yet precision also means scale at RepairFactory with the ability to process in excess of 100,000 units per month.
Quality management principles play a key role in fulfilling our commitment toward continuous improvement, quality performance and customer satisfaction.
Among our certifications, we are ISO 9001:2015 certified, an international set of standards measuring products, services and systems, to ensure quality, safety and efficiency.
As an ANSI/ESD S20.20-2014 certified organization, Lexicon engineers and technicians wear anti-static smocks and wrist straps, and stand on grounding mats to keep ESD levels under control. As an extra precaution, each technician measures their personal electrostatic discharge before ever entering the repair floor.
RepairFactory is built for scale and quality, allowing repair to a broad range of devices with specialty equipment for ball grid array/chip-scale package (BGA/CSP) rework, moisture sensitive device (MSD) control, and optical/x-ray inspection and interpretation.
If it’s broken, we fix it — down to the chip level, and that matters. Why? Well, while the average technology repair company might throw away an entire mainboard when only a part of it is broken, Lexicon has the expertise to repair each specific part, saving you money every time.
Lexicon Studios and repair operations are located together inside RepairFactory to bring technicians into the picture — literally. Technician training and customer support videos are a great way to share our technology expertise and better support customer needs.
The foundational force for innovation is expertise, defined by capability, efficiency, quality and consistency.
Expert technicians employ attention to detail with a well-researched strategy to perform high-quality repair on a variety of devices including tablets, barcode & mobile devices, printers, point-of-sale systems, automated kiosks, and touch screen displays.
All of our engineers and technicians are Lexicon-Certified: continually trained and tested on industry-certified processes, specialized repair methods, and a broad range of technologies.
The final product of our dedication to quality, strategic innovation, and expertise is our ability to repair at scale.
With a lean and flexible design, RepairFactory’s maintenance capacity is 100,000 units per month and growing. Scale introduces enhanced capabilities and cost savings for our customers.
Pass through the double doors of our repair floor and you’re backstage, in the midst of our strategically-designed warehouse. Our facility has been uniquely engineered to reduce turn times and offer features such as advance exchange to our customers.
RepairFactory is designed for flexibility and expansion; we’ve got a spot reserved for your organization, so come check us out.
To schedule your visit, contact us at (800) 678-1744.