IT Maintenance Services

Lexicon Tech Solutions has the expertise needed when you need support services for your equipment or devices. Our IT maintenance service covers equipment including barcode scanners, printers, and mobile computers. Get competitive pricing, exceptional customer service and fast turn times for repairs.

Get a Quote

Our team of trained, certified technicians is ready to assist you with your hardware maintenance needs, from simple screen replacements to more extensive repairs. Our maintenance contracts include support for various equipment and device manufacturers and models.

Supported OEMs

At Lexicon Tech Solutions, we offer hardware support for many manufacturers, including:

https://www.lexicontech.com/wp-content/uploads/2022/01/lexmark-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/acer-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/ncr-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/dell-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/motorola-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/honeywell-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/apple-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/epson-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/panasonic-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/zebra-logo.png
https://www.lexicontech.com/wp-content/uploads/2022/01/intermac-logo.png

Third Party Maintenance Solution for Barcode Scanners, Mobile Computers, and Printers

Barcode Scanner Maintenance

Lexicon Tech Solutions offers services on barcode scanners and document readers. We can provide the solution you need, from complete repairs to refurbishment options or replacing equipment. Our maintenance services for barcode scanners and document readers help ensure these devices run smoothly.

Mobile Computer Maintenance

Mobile computers can easily become damaged, especially with regular use. Our team at Lexicon Tech Solutions has the expertise needed to repair handheld, vehicle-mounted, and wearable mobile computers. From quick and simple fixes to more complex repairs, we can get your mobile computers in good working condition again.

Printer Maintenance

Having problems with your printing equipment can bring operations to a halt. Lexicon Tech Solutions offers dependable TPM support for different kinds of printers, such as receipt, mobile, industrial, and desktop printing equipment. We can perform prompt repairs on printers your business relies on for everyday use.

Minimize Downtime with Lexicon Tech

Swap/Spare

At Lexicon Tech Solutions, we offer programs that include under 10-day turn time and hot swap options. Our maintenance contracts allow the use of available spare pool options so that you experience less downtime and disruptions to your business. We can assist you in determining if the hot swap option is available when you have repairs done.

Certified Technicians

Lexicon Tech Solutions has experienced and trained technicians at our industrial facility to handle repair services and support. Our A+ certified technicians follow industry standards to ensure you receive the best service available. Our engineers and technicians have 14 individual certifications and long-term experience supporting a wide range of devices and equipment.

Streamlined Support

When your business has equipment made by different manufacturers, having to go to different TPM providers for service can be time-consuming and less cost-effective. We offer streamlined support by making it possible for you to have all your devices and equipment maintained or repaired in a single place.

Extended Product Life

Our IT maintenance services can help extend the life of your devices and equipment. Lexicon Tech Solutions is certified in electrostatic discharge (ESD); minimizing electrostatic discharge helps extend product life. An extended product life allows you to keep your equipment and devices working longer.

Service Tracking

Our RepairEngine® provides a convenient and simple way to place a service request and track the status of your repairs. This cloud-based repair management platform makes it easy for you to initiate device or equipment repairs and check on the status of your devices for peace of mind.

Under 10-Day Turn Time

Lexicon Tech Solutions offers quick turn times on repairs as part of our commitment to providing exceptional customer service. Our standard maintenance contracts include turn time under 10 days, so you don’t have to worry about repair delays. Our bulk purchases help ensure that we have parts on site for repairs. All repairs are done in the United States at our facility.

Build Your Own Maintenance Program

At Lexicon Tech Solutions, we have standard and comprehensive maintenance plans available. Our standard contract includes normal wear and tear on equipment. Our comprehensive contract includes new main boards for your equipment. Under comprehensive coverage, we’ll replace your device if it doesn’t have water damage and hasn’t been crushed. Our technicians are committed to helping clients create a plan that fits their needs. Our team can help you determine the most suitable maintenance contracts for your business or school. We offer the following benefits with our maintenance support plans:

  • Unlimited repairs
  • Under 10-day turn time
  • 75,000 sf warehouse
  • Access to RepairEngine tracking and analytics
  • U.S.-based support
  • Warranty for contract term
  • ISO 9001:2015 certified
  • Bulk order parts at start of contract to avoid repair delays
  • ESD (electrostatic damage) certified
  • A+ certified techs
  • Annual contracts up to 5 years in length
  • QA before repairs on reported issues and unreported issues before a device is returned

How IT Maintenance Services Fit in Your Equipment Lifecycle

0-3 Years

At this stage, your equipment or devices will typically have OEM support until your warranty period runs out. You might need to purchase hardware support separately, or it might already be part of your OEM support. TPM support is ideal for older generations of devices or equipment.

3-6 Years

During this stable stage, OEM support costs typically run higher than TPM support costs. Remember that parts are usually easier to get compared to the initial phase of your equipment lifecycle, making TPM support a solution to consider. Doing so can help lower costs for maintaining your equipment.

6-9 Years

As your equipment gets closer to its end-of-service life date, this is a good time to explore options for TPM support. Parts for your equipment should be more accessible for TPM providers to obtain now. Continued OEM support during this stage is often significantly more expensive.

9-12+ Years

At this stage, your equipment and devices are more likely to need repairs or have parts replaced. OEM support might not be an option as your equipment nears the end of its lifecycle. TPM providers can keep providing support for older equipment as long as the parts for it are available. Or, as with Lexicon, we’ve stockpiled over the years to ensure parts availability.

Get a Quote

To learn more about our IT maintenance services for your business or school, please contact Lexicon Tech Solutions.

CONTACT US
preloader