Third-Party Maintenance

Investing in equipment for your business can be expensive, so it’s important to get the most use out of it. Although new equipment often has support from the original equipment manufacturer (OEM), over time the OEM will stop offering support. A third-party maintenance provider can provide you with technical support for your devices and equipment at lower costs.

Get a Quote

At Lexicon Tech Solutions, we help businesses keep maintenance costs down and provide reliable hardware support. Find out more about how our TPM support can be beneficial for your business, from dependable maintenance service to replacement or spare parts for your equipment.

Supported OEMs

Lexicon Tech Solutions offers TPM for equipment from manufacturers including:

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Third Party Maintenance Solution for Barcode Scanners, Mobile Computers, and Printers

Barcode Scanner Maintenance

Lexicon Tech Solutions offers services on barcode scanners and document readers. We can provide the solution you need, from complete repairs to refurbishment options or replacing equipment. Our maintenance services for barcode scanners and document readers help ensure these devices run smoothly.

Mobile Computer Maintenance

Mobile computers can easily become damaged, especially with regular use. Our team at Lexicon Tech Solutions has the expertise needed to repair handheld, vehicle-mounted, and wearable mobile computers. From quick and simple fixes to more complex repairs, we can get your mobile computers in good working condition again.

Printer Maintenance

Having problems with your printing equipment can bring operations to a halt. Lexicon Tech Solutions offers dependable TPM support for different kinds of printers, such as receipt, mobile, industrial, and desktop printing equipment. We can perform prompt repairs on printers your business relies on for everyday use.

Hardware Support with Lexicon Tech

Extend the Life of Hardware

Lexicon Tech Solutions helps you get more mileage out of your equipment. As a third-party maintenance provider, we can service your equipment, make prompt repairs, or replace parts as needed. We are electrostatic discharge (ESD) certified as well, which can help extend the life of your equipment and devices.

30-40% Less Than the OEM

Our third-party maintenance solution offers lower costs for service compared to OEM support. In fact, our cost savings are generally between 30 to 40 percent of OEM maintenance costs. This can help your business save money on equipment expenses, especially on equipment that you’ve had for a few years or more.

Streamlined Support

When you rely on Lexicon Tech Solutions for service, your business can have all equipment maintenance under one roof. Instead of having to find a different TPM provider for different manufacturers and models, you can turn to us for all of your hardware support needs.

Replacement Parts

At Lexicon Tech Solutions, we purchase equipment parts in bulk, then store them in our 75,000 square foot warehouse. Having these parts on hand helps expedite the repair process, so you don’t have to wait for repairs. Storing these spare parts also helps lower the risk of having parts become unavailable for repairs over time.

Expert Opinion

Our team at Lexicon Tech Solutions includes highly trained technicians. All technicians are trained for the exact device on which they perform repair and maintenance on. When your original warranty period runs out, you can count on our experts to service your equipment.

Under 10-Day Turn Time

With a maintenance contract from Lexicon Tech Solutions, you don’t have to wait weeks for repairs or replacement parts. We offer under 10-day turn time with our standard maintenance contracts. Since we purchase parts in bulk and store them, we can easily repair or replace parts within a shorter time frame.

Tailored Maintenance Plans

Lexicon Tech Solutions offers certain basic maintenance contract features and the ability to customize your plan as needed. Our standard support contract covers normal wear and tear on your equipment. Our comprehensive contract covers new main boards, and we’ll replace your device if it is not crushed and does not have water damage.

  • Unlimited repairs
  • Under 10-day turn time
  • 75,000 sf warehouse
  • Access to RepairEngine tracking and analytics
  • U.S.-based support
  • Warranty for contract term
  • ISO 9001:2015 certified
  • Bulk order parts at start of contract to avoid repair delays
  • ESD (electrostatic damage) certified
  • A+ certified techs
  • Annual contracts up to 5 years in length
  • QA before repairs on reported issues and unreported issues before a device is returned

How TPM Services Fit in Your Equipment Lifecycle

0-3 Years

During the first few years of your equipment lifecycle, OEM support is usually available. You might have the option to purchase hardware support separately, or it might be included with your equipment. TPM support might be a good option at this stage if you purchase new equipment that uses similar technology to older models.

3-6 Years

This stage is typically when to consider third-party maintenance. The cost of having OEM support is usually much higher than the cost of repairs at this point. Since parts for these newer models are usually available during this stage, relying on TPM can offer a more cost-effective option than OEM support.

6-9 Years

This stage is often when you reach end-of-service dates for OEM support, making it a good time to consider TPM support. TPM providers like Lexicon order parts far in advance to prepare for future repairs. Continued OEM support at this stage is often much more expensive.

9-12+ Years

At this stage, your equipment is more vulnerable to developing problems, and you’re unlikely to still have OEM support. TPM offers an effective way to ensure that you have support for older pieces of equipment, especially with a TPM provider that stocks up on parts over the years.

Solutions for Your Industry

IT

Our TPM support for hardware can help keep your IT business up and running. Our technicians can perform timely repairs or replace parts as needed.

Warehouse

With our third-party maintenance, we can help keep your warehouse equipment and devices running smoothly. This helps reduce the risk of delays and other problems in your warehouse.

Manufacturing

Equipment failures can lead to serious problems for manufacturing companies. At Lexicon Tech Solutions, we move quickly to repair devices and equipment in manufacturing companies.

Logistics

Having reliable equipment is a vital part of the logistics industry. Lexicon Tech Solutions purchases spare parts in bulk and makes prompt repairs to keep equipment functioning properly.

Get a Quote

For more information on TPM support for your equipment, please contact Lexicon Tech Solutions.

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